Privacy policy

Last updated: October 1, 2026

This Privacy Policy describes how CapyMood (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit, use or make a purchase from https://capymood.eu (the “Site”).

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: benbubusiness@gmail.com
Website: https://capymood.eu

1. Personal Information We Collect

Depending on how you use our Site, we may collect the following categories of personal information:

Name
Billing address
Shipping address
Email address
Order information
Payment and transaction information
IP address
Device and browser information
Information about how you interact with our Site
Customer support communications
Cookie and similar technology information

Payment information is generally processed by our payment service providers. We do not directly store complete payment card details.

2. How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Send order confirmations, shipping updates and other transactional messages
Provide customer support
Handle returns, refunds and disputes
Detect and prevent fraud or misuse
Maintain and improve our Site and services
Comply with legal, accounting and regulatory obligations
Send marketing communications where you have consented to receive them or where otherwise permitted by law

3. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) applies, we process personal information on one or more of the following legal bases:

Performance of a contract: when processing is necessary to accept, process, fulfill and support your order.

Legal obligations: when processing is necessary to comply with applicable tax, accounting, consumer protection or other legal requirements.

Legitimate interests: when processing is necessary for purposes such as fraud prevention, security, customer service and improving our services, provided that those interests are not overridden by your rights and freedoms.

Consent: where required, for example for certain marketing activities, analytics or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

4. Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

Shopify may process personal information on our behalf in connection with hosting, checkout, order management, security, analytics and other ecommerce services.

For more information about how Shopify handles personal information, please refer to Shopify’s own privacy information.

5. Fulfillment and Shipping Providers

In order to fulfill and deliver your order, we may share necessary personal information with fulfillment providers, suppliers, warehouses, postal services and delivery companies.

This information may include your name, shipping address, contact details, product ordered and other information necessary to prepare, ship, track and deliver your order.

We currently use CJdropshipping as a fulfillment service provider for certain orders.

6. Service Providers

We may also share personal information with service providers that assist us with:

Website hosting
Payment processing
Fraud prevention and security
Order fulfillment
Shipping and tracking
Email communications
Analytics
Customer support

These providers receive personal information only as necessary to provide their services or as otherwise permitted by applicable law.

7. International Data Transfers

Some of our service providers and fulfillment partners may process personal information outside the European Economic Area (“EEA”).

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are used where required by applicable data protection law.

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies for purposes such as:

Operating essential website functions
Remembering preferences
Maintaining shopping cart functionality
Processing checkout
Protecting the Site against fraud and abuse
Measuring website performance
Analytics and advertising where permitted

Where required by law, non-essential cookies are used only after you provide consent.

You can manage your cookie preferences through the cookie banner or privacy settings available on our Site.

9. Marketing Communications

If you choose to receive marketing emails or other promotional communications from us, we may use your contact information for that purpose.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at benbubusiness@gmail.com.

Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Rights

If you are located in the European Economic Area, you may have rights under applicable data protection law, including the right to:

Request access to your personal information
Request correction of inaccurate personal information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with a competent data protection authority

To exercise your rights, contact us at benbubusiness@gmail.com.

We may need to verify your identity before processing certain requests.

12. Security

We use reasonable administrative, technical and organizational measures to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our Site is not intended for children to make purchases independently where they are not legally permitted to enter into a purchase contract.

We do not knowingly collect personal information from children in violation of applicable law.

14. Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technologies or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact

If you have questions about this Privacy Policy, your personal information or your privacy rights, contact:

CapyMood
Email: benbubusiness@gmail.com
Website: https://capymood.eu