Shipping policy
Shipping Policy
Last updated: October 1, 2026
This Shipping Policy explains how orders placed through CapyMood at https://capymood.eu are processed and delivered.
If you have any questions about your order or delivery, contact us at benbubusiness@gmail.com.
1. Where We Ship
CapyMood currently ships to supported countries within the European Union.
If your country is not available at checkout, we are currently unable to deliver to that destination.
2. Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high demand, processing may take slightly longer.
3. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery is typically:
7–15 business days
Delivery times are estimates and may vary depending on the destination, carrier, local postal service, customs procedures, weather, public holidays and other circumstances outside our reasonable control.
In some cases, delivery may take longer than the estimated timeframe.
4. Shipping Cost
CapyMood currently offers free standard shipping on eligible orders within supported European Union destinations, unless otherwise stated at checkout.
Any shipping charges that apply to an order will be clearly displayed before payment is completed.
5. Order Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time after receiving your tracking number for the carrier’s tracking system to update.
Tracking updates may occasionally take several days to appear.
6. Fulfillment
Orders may be fulfilled and shipped directly by our fulfillment partners.
This means your order may be dispatched from a fulfillment centre located outside your country of residence.
We currently use CJdropshipping as a fulfillment provider for certain orders.
7. Customs, Taxes and Import Charges
Applicable taxes and charges will be handled in accordance with the information displayed during checkout and applicable law.
Depending on the destination, shipping method and fulfillment location, customs procedures may apply.
If any unexpected customs or import-related charge is requested upon delivery, please contact us at benbubusiness@gmail.com before making payment so we can review the situation.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for entering a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, contact us immediately at benbubusiness@gmail.com.
We will do our best to update the address before fulfillment begins, but we cannot guarantee changes once an order has already been processed or shipped.
Additional shipping costs caused by an incorrect address supplied by the customer may be the customer’s responsibility where permitted by applicable law.
9. Failed Delivery
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the parcel is not collected when required, the carrier may return the parcel.
If this happens, contact us at benbubusiness@gmail.com and we will review the available options.
Additional shipping charges may apply for reshipment where the failed delivery resulted from incorrect information or failure to collect the parcel.
10. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no meaningful tracking update or your parcel appears significantly delayed, contact us at benbubusiness@gmail.com with your order number.
We will investigate the shipment with the relevant fulfillment or delivery provider.
11. Lost Packages
If tracking indicates that a parcel may have been lost in transit, please contact us.
We will investigate the shipment with the carrier or fulfillment provider and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include replacement or refund.
12. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at benbubusiness@gmail.com.
Please provide:
- Your order number
- A description of the damage
- Clear photographs or videos of the product and packaging
We will review the issue and provide an appropriate solution.
13. Multiple Items
If an order contains multiple products, they may occasionally be shipped separately.
In that case, you may receive more than one parcel or tracking number.
You will not be charged additional shipping solely because an order is divided into multiple shipments.
14. Delivery Delays Outside Our Control
CapyMood is not responsible for delays caused solely by circumstances outside our reasonable control, such as:
- Carrier disruptions
- Severe weather
- Customs processing
- Public holidays
- Postal service disruptions
- Transportation interruptions
- Other exceptional events
This does not affect any mandatory rights you may have under applicable consumer law.
15. Contact
For questions about shipping, tracking or delivery, contact:
CapyMood
Email: benbubusiness@gmail.com
Website: https://capymood.eu