Terms of service

Last updated: October 1, 2026

Welcome to CapyMood. These Terms of Service (“Terms”) govern your use of https://capymood.eu and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

If you have any questions, contact us at benbubusiness@gmail.com.

1. About CapyMood

CapyMood is an online store offering plush products and related items to customers within the European Union.

Website: https://capymood.eu
Email: benbubusiness@gmail.com

2. Products

We make reasonable efforts to display our products, colours, sizes and images as accurately as possible.

Because products are photographed under different lighting conditions and displayed on different screens, colours may appear slightly different in person.

Product dimensions may also vary slightly due to manual measurement and manufacturing differences.

We reserve the right to modify or discontinue products and product variations where reasonably necessary.

3. Prices

Product prices are displayed on our website in the currency shown at checkout.

The total amount payable, including applicable taxes and delivery charges where applicable, will be displayed before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

If an obvious pricing or technical error occurs, we may contact you before processing the order. Where an order cannot reasonably be fulfilled because of such an error, the order may be cancelled and any amount already paid will be refunded.

4. Orders

When you place an order, you are responsible for providing complete and accurate information, including your name, email address and delivery address.

After placing an order, you will normally receive an order confirmation by email.

An order may be cancelled if:

The product is unavailable
Payment cannot be processed
The delivery address is incomplete or invalid
Fraud or misuse is reasonably suspected
A material technical or pricing error has occurred

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

5. Payment

Payments are processed through the payment methods available at checkout.

Payment information may be processed by Shopify and third-party payment providers. CapyMood does not directly store complete payment card details.

You agree to provide current, complete and accurate payment information when making a purchase.

6. Shipping and Delivery

CapyMood currently sells and delivers to supported countries within the European Union.

Orders normally require approximately 1–3 business days for processing before shipment.

Delivery typically takes approximately 7–15 business days after processing, depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Tracking information will be provided where available.

Customers are responsible for providing a correct and complete delivery address. If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible at benbubusiness@gmail.com.

More information is available in our Shipping Policy.

7. Right of Withdrawal and Returns

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days from the date the goods are received, subject to applicable legal exceptions.

To exercise your right of withdrawal, contact us at benbubusiness@gmail.com or use any withdrawal function made available on our website.

Please do not send products back without first contacting us. We will provide the appropriate return instructions and return address.

Further details are available in our Refund & Return Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, does not conform to the order, or is different from the product ordered, please contact us as soon as reasonably possible at benbubusiness@gmail.com.

Please provide your order number and, where useful, photographs or videos showing the issue.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, price reduction or refund.

EU consumers retain all mandatory rights relating to defective or non-conforming goods.

9. Order Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once fulfillment has started.

This does not affect any statutory right of withdrawal or other mandatory consumer rights.

10. Promotions and Discount Codes

From time to time, we may offer promotional prices or discount codes.

Promotions may be subject to additional conditions, expiry dates, minimum order values or product restrictions.

Unless otherwise stated, discount codes cannot be exchanged for cash.

We reserve the right to refuse or cancel promotional discounts where they are obtained or used through fraud, technical errors or misuse.

11. Website Use

You may use our website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to our website or systems
Introduce malware, viruses or other harmful code
Use automated systems to interfere with the operation of the website
Use the website for fraudulent or unlawful purposes
Copy or misuse website content in violation of applicable intellectual property rights

We may restrict access where reasonably necessary to protect our website, customers or services.

12. Intellectual Property

The CapyMood name, website design, original text, branding and other original content created for CapyMood may be protected by intellectual property laws.

Third-party trademarks, product names, images and other materials remain the property of their respective owners where applicable.

Nothing on the website grants you a right to use protected material except as permitted by law or with the relevant rights holder’s permission.

13. Third-Party Services

Our store is hosted on Shopify and may use third-party services for payment processing, order fulfillment, shipping, analytics and other operational purposes.

Certain parts of your order may therefore be processed by service providers, including fulfillment and delivery partners.

Third-party services may also have their own terms and privacy policies.

14. Availability of the Website

We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.

Access may occasionally be interrupted for maintenance, technical issues, security reasons or circumstances outside our reasonable control.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

We remain responsible for obligations that cannot legally be excluded or limited, including mandatory consumer rights.

To the extent permitted by applicable law, CapyMood is not responsible for losses caused exclusively by circumstances outside our reasonable control.

16. Privacy

Personal information is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as necessary to operate the store, process payments, fulfill orders, provide customer support and comply with applicable legal obligations.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices or legal requirements.

The version published on this page will include the date on which it was last updated.

Changes will not remove mandatory rights that already apply to purchases made before the change.

18. Applicable Consumer Law

These Terms do not restrict any mandatory consumer protection rights granted to you under European Union law or the mandatory laws of the EU country in which you reside.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Contact

For questions about these Terms, your order or our services, contact:

CapyMood
Email: benbubusiness@gmail.com
Website: https://capymood.eu