Refund policy
Refund & Return Policy
At CapyMood, we want you to be happy with your order. If you have any questions or issues with your purchase, please contact us at benbubusiness@gmail.com.
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive your order, without giving any reason.
To exercise your right of withdrawal, please contact us at benbubusiness@gmail.com and include your order number and the email address used when placing the order.
After notifying us of your decision to withdraw, you must return the product within 14 days.
Please contact us before sending any return. We will provide the appropriate return instructions and return address for your order.
Do not send a return to the address shown on the original shipping label unless we specifically instruct you to do so.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning an unwanted item.
Products may be inspected as you would reasonably inspect them in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Refunds
Once the returned item has been received, or you provide sufficient evidence that the item has been returned, we will process the refund in accordance with applicable consumer law.
Refunds are issued to the original payment method.
Where required by law, refunds will also include the standard delivery cost paid for the original order. Any additional cost resulting from choosing a more expensive delivery option is not refundable.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective or you receive the wrong product, contact us as soon as possible at benbubusiness@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and provide an appropriate solution in accordance with applicable consumer law. This may include a replacement, repair, price reduction or refund depending on the circumstances.
Legal Guarantee
Consumers in the European Union benefit from mandatory legal rights relating to defective or non-conforming goods, including the applicable minimum legal guarantee period.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Order Cancellations
If you need to cancel or change your order, contact us as soon as possible at benbubusiness@gmail.com.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or fulfillment has started.
Contact
For questions about returns, refunds or your order:
CapyMood
Email: benbubusiness@gmail.com
Website: https://capymood.eu